Shipping policy

Order Status & Processing

ORDER POLICY

All orders are processed between 9am and 5pm EST. Weekends and holidays are excluded.

  • Orders placed before 2 PM EST, Monday - Friday, typically ship the next business day.
  • Items ordered together may ship separately.
  • Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

CANCELLATION POLICY
OneWake fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to "Refused Shipment Policy."



Order Status & Delivery

SHIPPING OPTIONS

Packages are shipped via FedEx, UPS, USPS or a combination of the three. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time.

  • Next Day - delivery by next business day
  • 2 Day Air - delivery by end of second business day
  • 3 Day Air - delivery by end of third business day
  • Standard Shipping - 1-6 business days

Note: A business day DOES NOT include Saturdays, Sundays or holidays.

GENERAL DELIVERY POLICY

By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims."

EXPEDITED SHIPPING POLICY
Overnight Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In-stock items should ship within 24 hours of order placement. Oversized items can only be shipped standard ground.

OVERSIZED ITEMS AND MULTIPLE PIECE SHIPMENTS

Multiple and oversized shipments may increase the cost of shipping. If this is the case, a customer service representative will contact you with your options prior to shipping your order.

INCLEMENT WEATHER

OneWake adheres to the shipping polices of its carriers. Inclement weather may result in delivery delays. 

REROUTING AN ORDER

United States: You may request to reroute your order after your package has been shipped. To request a reroute of your package, please contact a customer service representative as soon as possible. We will contact your shipping carrier on your behalf. You will be charged the rerouting fee if rerouting is possible. 

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting OneWake to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

INTERNATIONAL SHIPPING

OneWake does not offer international shipping at this time. Any orders identified as international will be refunded and a notification will be sent to the customer.